Plain English: Make Zone Digital only collects what's necessary to deliver our services. We never sell your data. You have full control at any time.
Information We Collect
When you interact with Make Zone Digital — through our website, contact forms, or active project engagements — we may collect:
- Contact Information: Name, email address, phone number, and company name
- Project Details: Requirements, briefs, design references, files, and assets you share
- Communication Records: Emails, WhatsApp messages, and meeting notes throughout our engagement
- Usage Data: Browser type, IP address, pages visited, and session duration via cookies
- Payment Details: Billing information processed by third-party processors. We never store card numbers
We do not collect sensitive data such as government IDs, health records, or biometric information unless explicitly required and consented to in writing.
How We Use Your Information
Your information is used solely to provide, improve, and communicate about our services:
- Delivering web development, mobile app, UI/UX design, branding, and social media services
- Responding to enquiries, proposals, and quotation requests
- Sending project updates, milestone reports, invoices, and communications
- Improving our website performance, service quality, and client experience
- Sending marketing emails and case studies — only with your explicit consent
- Complying with applicable legal obligations under Pakistani law
Legal Basis
Contract performance & legitimate business interest
Retention
5 years post-project or until consent withdrawal
Marketing
Opt-in only — unsubscribe anytime, no questions asked
Sharing Your Data
Make Zone Digital does not sell, rent, or trade your personal information. We share data only in these limited cases:
- Service Providers: Trusted operational tools (hosting, email, project management) under strict confidentiality agreements
- Legal Requirements: When required by law, court order, or government authority
- Business Transfers: In the event of a merger or acquisition — with advance written notice to you
- With Your Explicit Consent: Any other sharing requires your direct written approval
Note: All third-party providers are vetted to ensure adequate data protection standards consistent with this policy.
Storage & Security
We implement industry-standard measures to protect your information:
- SSL/TLS encryption for all data transmitted via our website and email
- Access-controlled, secure cloud storage for client files and project assets
- Regular security audits and access permission reviews
- Staff trained on data handling, confidentiality, and breach response
- No storage of payment card numbers — all billing handled by PCI-compliant processors
While we take every reasonable precaution, no digital transmission is 100% secure. We encourage strong passwords and care when sharing sensitive information online.
Your Rights
You have the following rights regarding your personal data:
- Access: Request a complete copy of the personal data we hold about you
- Correction: Request corrections to any inaccurate or incomplete data
- Deletion: Request erasure where no legal obligation requires retention
- Portability: Receive your data in a structured, machine-readable format
- Objection: Object to certain processing types, including direct marketing
- Withdrawal: Withdraw consent at any time without penalty
To exercise any right, email info@makezonedigital.com. We respond to all requests within 30 calendar days.
Third-Party Services
We use select third-party tools that may process your data under their own policies:
- Google Analytics — Anonymised website usage and traffic analytics
- WhatsApp Business / Email Platforms — Client communication and coordination
- Cloud Hosting Providers — Secure file and data storage (AWS, Vercel, Cloudflare)
- Payment Processors — Secure invoice and billing management
Each third-party service operates under its own privacy policy. We are not responsible for their independent data practices.
Children's Privacy
Our services are directed at businesses and professionals. We do not knowingly collect personal data from individuals under 16.
If you believe a minor has submitted information to us, contact info@makezonedigital.com immediately and we will delete it promptly.
Policy Updates
We may update this policy periodically. When we make material changes:
- The "Last Updated" date at the top of this page will be revised
- Active clients will be notified via email of significant changes
- A notice will be posted on our website for at least 30 days
Continued use of our website or services after changes constitutes acceptance of the updated policy.
Contact Us
For any privacy-related questions, data requests, or concerns:
Make Zone Digital
📍 DHA Phase 5, Lahore, Punjab, Pakistan
We respond to all privacy requests within 30 business days.